Linking HeartsAccess to information
PAIA Manual
This manual is prepared under section 51 of the Promotion of Access to Information Act 2 of 2000, as amended, known as PAIA. It explains how to request access to records held by Tradewise Holdings (Pty) Ltd, trading as Linking Hearts.
PAIA does not make every company record public. Access is considered according to the Act and may be refused where a lawful ground for refusal applies.
1. Company and Information Officer
Private body: Tradewise Holdings (Pty) Ltd, trading as Linking Hearts
Legal status: Private Company
Registration number: 2020/846164/07
Director and Information Officer: Haroon Cajee
Postal address: PO Box 814, Nigel, 1490
Information Officer and Linking Hearts business telephone/WhatsApp: 069 300 4644
Email: support@linkinghearts.co.za
Website: linkinghearts.co.za
2. The official PAIA Guide
The Information Regulator publishes a guide explaining how to use PAIA. It is available from the Information Regulator’s website or offices.
Information Regulator South Africa
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Telephone: 010 023 5200
Toll-free: 0800 017 160
Email: enquiries@inforegulator.org.za
Website: inforegulator.org.za
3. Records available without a formal PAIA request
The following information is available through the Linking Hearts website without submitting a formal PAIA request:
- Terms & Conditions;
- POPIA Privacy Policy;
- this PAIA Manual;
- public service descriptions and pricing; and
- public contact information.
Other information may be provided informally where appropriate, but Linking Hearts may require the formal PAIA process for a protected or substantial request.
4. Categories of records held
Tradewise Holdings may hold records in the following categories:
| Category | Examples |
|---|---|
| Company and statutory records | Registration, governance, policies, contracts, licences and regulatory correspondence. |
| Financial and payment records | Accounts, invoices, payment history, EFT evidence, refunds, tax and audit records. |
| Member and applicant records | Applications, profiles, preferences, contact information, consent records, account records and member correspondence. |
| Matching and service records | Match results, expressions of interest, introductions, contact-exchange approvals, follow-ups, questions, surveys and complaints. |
| Verification and safety records | Verification status and limited supporting records, security incidents, reports and investigations. |
| Technology and operations | System records, access logs, security logs, backups, service-provider arrangements and support records. |
| Staff and contractor records | Employment or contractor records, training, access permissions and related statutory records, where applicable. |
| Legal and compliance records | POPIA and PAIA records, legal advice, disputes, complaints and regulatory submissions. |
5. Applicable legislation
Tradewise Holdings may hold records required by the following laws, to the extent that each law applies:
- Companies Act 71 of 2008;
- Consumer Protection Act 68 of 2008;
- Electronic Communications and Transactions Act 25 of 2002;
- Protection of Personal Information Act 4 of 2013;
- Promotion of Access to Information Act 2 of 2000;
- Income Tax Act 58 of 1962 and Tax Administration Act 28 of 2011;
- Value-Added Tax Act 89 of 1991, where applicable;
- Basic Conditions of Employment Act 75 of 1997;
- Labour Relations Act 66 of 1995;
- Employment Equity Act 55 of 1998;
- Unemployment Insurance Act 63 of 2001; and
- Compensation for Occupational Injuries and Diseases Act 130 of 1993.
This list may change and does not mean that every listed law applies to every record or activity.
6. How to request access
A requester must complete the prescribed PAIA Form 2: Request for Access to Record and send it to the Information Officer.
The request should:
- identify the requester and provide suitable contact details;
- describe the requested record clearly enough to locate it;
- state the preferred form of access;
- explain the right that the requester seeks to exercise or protect and why the record is needed for that purpose;
- identify any authorised representative and provide proof of authority; and
- provide any information needed to consider the request.
Requests should be emailed to support@linkinghearts.co.za with the subject PAIA access request, or posted to the postal address in section 1.
The prescribed form is available from the Information Regulator’s PAIA page.
7. Fees and response
A requester may have to pay the request or access fees prescribed under PAIA. The Information Officer will explain any applicable fee before access is provided.
Linking Hearts will consider the request and respond within the period required by PAIA. The response will state whether access is granted or refused and provide the required reasons and information about further remedies.
8. Grounds on which access may be refused
Access may be refused where PAIA requires or permits refusal. Examples include:
- protecting another person’s privacy;
- protecting confidential commercial or financial information;
- protecting information supplied in confidence;
- protecting safety, security or property;
- protecting legally privileged information;
- protecting research or internal commercial interests where PAIA allows it; or
- where another law prohibits disclosure.
If only part of a record is protected, access to the remaining part will be considered where it can reasonably be separated.
9. Complaints and remedies
A requester who is dissatisfied should first contact the Information Officer so that the matter can be reconsidered.
A complaint may then be lodged with the Information Regulator using the prescribed PAIA complaint process. A requester may also approach a court where PAIA permits it.
PAIA complaints: PAIAComplaints@inforegulator.org.za
Information Regulator website: inforegulator.org.za
10. Availability and updates
This manual is available free of charge through the Linking Hearts website and from the Information Officer.
It may be updated when company records, contact details or legal requirements change. The current version and effective date will appear at the top of the manual.